portfolio managementTenants Services

At Hallway letting agents we understand the importance of looking after all tenants renting a property with us. Any concerns, issues that may arise during the course of your tenancy will be dealt with by us efficiently and promptly.      Tenancy information can be viewed here

DEPOSITS

We are Consumer Rights Act 2015 and Tenant Fees Act 2019 Compliant

How are tenant deposits handled?

  • A security deposit is taken by Hallway LTD and held either by the deposit protection service, or by the landlord (If held by the landlord, details of the government scheme it will be held with will be provided). If It is protected by The Deposit Protection Service, for further information please visit: http://www.depositprotection.com/. The security deposit is equivalent to five week’s rent. WE DO NOT HOLD ANY DEPOSITS in our client account

CLIENT REDRESS SCHEME STATEMENT

The Property Ombudsman

We are a member of The Property Ombudsman Service (TPOS) and aim to provide the highest standard of service to all our customers.

Client Money Protection (CMP) Scheme

The Propertymark Client Money Protection (CMP) Scheme reimburses landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.

 

ARLA Propertymark is the UK’s foremost professional and regulatory body for letting agents

Propertymark launched in February 2017 combining ARLA, NAEA, NAVA, ICBA, APIP and NFoPP Awarding Body into a single brand in order to achieve a greater consumer awareness.

We protect consumers and their money by holding our members accountable and empowering customers with knowledge and advice. We aim to reassure all of those renting and letting out property that agents who display the ARLA Propertymark Protected logo offer a better service and financial protection for their clients than the alternative.

 

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Download Reference Forms, Terms of Service and Pay Rent Contributions

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