We are Consumer Rights Act 2015 and Tenant Fees Act 2019 Compliant
How are tenant deposits handled?
- A security deposit is taken by Hallway LTD and held either by the deposit protection service, or by the landlord (If held by the landlord, details of the government scheme it will be held with will be provided). If It is protected by The Deposit Protection Service, for further information please visit: http://www.depositprotection.com/. The security deposit is equivalent to five week’s rent. WE DO NOT HOLD ANY DEPOSITS in our client account
CLIENT REDRESS SCHEME STATEMENT
The Property Ombudsman
We are a member of The Property Ombudsman Service (TPOS) and aim to provide the highest standard of service to all our customers.
Client Money Protection (CMP) Scheme
The Propertymark Client Money Protection (CMP) Scheme reimburses landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.
Click here to download our CMP Certificate
The Propertymark Conduct and Membership Rules can be downloaded here
ARLA Propertymark is the UK’s foremost professional and regulatory body for letting agents
Propertymark launched in February 2017 combining ARLA, NAEA, NAVA, ICBA, APIP and NFoPP Awarding Body into a single brand in order to achieve a greater consumer awareness.
We protect consumers and their money by holding our members accountable and empowering customers with knowledge and advice. We aim to reassure all of those renting and letting out property that agents who display the ARLA Propertymark Protected logo offer a better service and financial protection for their clients than the alternative.